Order Inquiries
If you have registered, you may go to "My Account" to track your order or view your order history. You may also contact our Customer Service department online at sales@the-pragmatic-magnet.com for a response within 24 hours. You may also call our Customer Service department at (561) 252-4298 from 9 am - 4 pm Central time M- F.
Guarantee
Any item - for whatever reason - may be returned within 15 days from date of shipment for exchange or full refund of the purchase price. Please contact Customer Service at (561) 252-4298 to arrange for return of the item. Products must be returned in like-new condition, in original packaging (whenever possible) and with your original packing slip to ensure full credit.
Ship your return prepaid by a carrier that offers package tracking such as UPS, FEDEX, USPS. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Account Registration
Registering your account online allows you to:
- Simplify checkout
- Track your order
- Personalize an address book and keep gift addresses handy
- View details of your order history
This optional service is used solely as a convenience for you. The information is stored offline and is secured for privacy.
Privacy / Security
The Pragmatic Magnet values its customers and respects their privacy concerns. We have made every effort to protect your privacy. All order and credit card information is accepted in a secure environment using Secure Sockets Layer(SSL) encryption, encrypted to the highest level available.
Newsletter and member information is kept strictly confidential and will never be sold or distributed to third parties.
If you have concerns about placing an online order, you may call us directly to place your order via telephone (561) 252-4298 or fax 256-746-1505.
